Returns & Exchanges

Returns Policy

Packaging

  • The product must be in its original, undamaged packaging.
  • All products must be in factory condition.
  • Please include the completed return form in the package.
  • Stick the return label clearly visible on the outside of the package.
  • Please keep the proof of shipping carefully.

Dispatch

  • Drop off the package at a post office of your choice.
  • Please keep your proof of shipment, as this is your guarantee that the package has been sent.

Exchange

Want to exchange a product instead of returning it? You can!

  • Please contact our customer service within 14 days of receipt to submit your exchange request.
  • The product must be unused, undamaged and in its original packaging.
  • Once we have received and inspected the returned product, we will send the replacement product as soon as possible.
  • If the desired product has a different price, we will settle the difference via the original payment method.

Exchange costs

  • The costs for returning the item are at your own expense.
  • Are you returning a product due to a defect within the warranty period or an incorrect delivery? Then we will reimburse the return costs afterwards.

Refund

When will you receive the refund?

We will refund the purchase amount within 14 days of cancellation, provided that the product has been received by us in good condition.

What do you get in return?

You will receive a full refund of your purchase price.

Where do you receive the amount?

We will refund the amount via the same payment method you used to pay. If this is not possible, we will contact you.

Return Shipping Costs

  • The costs for returning the item are at your own expense.
  • Are you returning a product due to a defect within the warranty period or an incorrect delivery? Then we will reimburse the return costs afterwards.

Send return shipment correctly

What should you pay attention to?

  • The items must be complete and in the original, undamaged packaging.
  • Please pack the items carefully to prevent damage during transport.
  • If possible, use the original packaging to reduce waste.
  • Make sure the address label is clearly legible.

To steer

Send us a message to start your return request.

Take the package to a post office of your choice. Here you will receive a proof of shipment. Keep this carefully until the return has been fully processed. This proof may be needed in case of any problems during transport.

Returns handling

Once we have received and processed your return, you will automatically receive a confirmation. We will do our best to process this as quickly as possible. If you have not heard from us after 14 days, please contact our customer service.

By placing an order with Beldeur you automatically agree to these return conditions. We thank you for your trust in us and are ready to help you!