Frequently Asked Questions

General

No, at Beldeur we do not charge subscription fees. After the one-time purchase of the product, you can use all the functionalities and the associated app without additional costs.

Each product comes with a clear manual that guides you step by step through the installation process. In addition, there are online tutorials and videos available on our website to support you with the installation. If you do experience any problems, our customer service is ready to help you.

Watch video

Our products are equipped with advanced motion sensors. When motion is detected, you will receive an immediate notification on your smartphone via the linked app. This allows you to react in real time and, if necessary, take immediate action.

At Beldeur we offer a 2-year warranty on all our products. This warranty covers defects due to material or manufacturing faults. In case of problems, you can contact our customer service for support or replacement.

Exact dimensions vary per product. For specific details, please refer to the product pages on our website. Here you will find extensive information on the dimensions and other specifications of each product.

We offer various payment methods for your convenience, including iDEAL, Bancontact, Mastercard, Maestro, AMEX, Apple Pay, Google Pay, Klarna, KBC, Belfius and SEPA Bank Transfer. Should you experience any issues during the payment process or wish to use an alternative payment method, please contact our customer service for assistance.

Subscription costs and storage

No, at Beldeur you do not pay any subscription fees. All functions can be used without additional costs after purchasing the product.

This depends on the number of shots you make. On average:

  • 32GB SD card = ± 60 days of storage
  • 64GB SD card = ± 120 days of storage
  • 128GB SD card = ± 270 days of storage

When the SD card is full, the oldest recordings are automatically overwritten. This means that you always have access to the most recent images.

Yes, thanks to the infrared night vision function you get a clear image even in the dark.

The smart indoor camera works on mains power, so you always have a stable connection without having to replace batteries.

Dispatch

We process orders within one business day and ship them within two business days. The exact delivery time depends on your location and the availability of the product and the workload of the courier services. You can usually expect your order within five to eight business days. Once your order is placed, you will receive a confirmation email with an estimated delivery date and a tracking number to follow your package.

The packages are sent with PostNL and delivered on weekdays between 09:00 and 21:30. On Saturdays between 09:00 and 17:00. We send small orders as much as possible by letter post. In case of extra busy times at PostNL, your package will be sent with other reliable carriers, such as DHL, Bringly or CirroParcel, so that your order is still delivered quickly and safely.

At Beldeur we do not charge shipping costs for orders within the Netherlands and Belgium. However, for international shipments, costs may apply. These are clearly stated during the checkout process.

Yes, after placing your order you will receive a tracking number that will allow you to track the status of your delivery. You can use this number on the carrier's website to get real-time updates on the location of your package.


Click here to track your order

Although we do our best to deliver your order on time, sometimes unforeseen delays can occur. If you notice that your order is delayed, please contact our customer service. They can provide you with the latest information and offer possible solutions.

Security and privacy

All video recordings are encrypted and stored on the SD card, so only you have access. In addition, the app works with secure connections.

Yes, you can activate motion detection via the settings so that the camera only records when movement is detected.

For cameras facing the public road, it is advisable to place a privacy warning sticker.

Wireless Video Doorbell

Our Wireless Video Doorbell detects motion and automatically starts recording when someone rings the doorbell or comes near the doorbell. The recordings, including sound, are stored on an SD card in the doorbell. You will receive direct notifications on your smartphone and can watch live or view previous recordings via the app.

Installation is simple and does not require complicated wiring. Using the supplied mounting plate and screws, you can attach the doorbell to the desired location. Then, connect the doorbell to your Wi-Fi network via the app. A detailed manual is included to guide you through the process.

Battery life depends on usage and settings, such as motion detection sensitivity and live view frequency. In general, the battery will last 2 months before needing to be recharged. You will receive a notification via the app when the battery is low.

Yes, the doorbell is designed to withstand various weather conditions, including rain and temperature fluctuations. This ensures that the doorbell functions reliably, regardless of the weather.

Our doorbell is compatible with various smart home platforms and can be easily linked to Alexa and Google Home via the app. For specific integration options and instructions, we recommend consulting the product manual or contacting our customer service.

DualCam Video Doorbell

The DualCam Video Doorbell has two cameras, so you can not only
frontal view, but also a camera aimed at the ground. This is ideal
for monitoring packages delivered to the door. The
Standard Wireless Video Doorbell has one camera and therefore only offers
a frontal view.

The DualCam Video Doorbell can be installed both wired and wireless. Our wired video doorbell works on mains power via a bell transformer or adapter and requires a voltage of 12-24V AC. Do you already have a bell transformer at home? Then an adapter is not necessary. If not, you can easily use our 18V AC adapter. This is placed in the socket and connected with a 5 meter long cable for easy installation at the desired location.

Yes, the DualCam Video Doorbell is equipped with advanced infrared sensors, so you have clear images even in the dark.

For a period of 30 days you will need about 15 GB of storage space. This means that with a 128 GB SD card you can store up to 9 months of recordings.

Security Camera Solar Panel

This camera is designed to generate energy via the solar panel, so you don't need a power outlet. During the day the battery is charged, so the camera can keep working day and night.

Yes, you can also charge the camera via USB cable as an alternative to the solar panel.

Yes, the solar panel can generate power even in cloudy weather. If the sun does not shine for a long time, the camera switches to the internal battery.

Yes, the solar panel security camera is completely weatherproof and can withstand rain and changing temperatures.

Security camera Mains power

A security camera that works on mains power has a continuous power supply and therefore you never have to charge it. This ensures stable operation and uninterrupted surveillance.

Yes, these cameras are weatherproof and suitable for both indoor and outdoor use.

The security camera detects motion and immediately sends a notification to your phone . You can adjust the sensitivity of the detection in the settings.

Yes, you can view the footage live via the app, but an SD card is required to store recordings.

Smart Indoor Camera

The smart indoor camera is ideal for securing indoor areas and monitoring pets.

Yes, via the app you can watch live remotely, watch recordings and communicate with visitors thanks to the two-way audio system.

Yes, you can connect and manage multiple smart indoor cameras in the app.

Yes, thanks to the infrared night vision function you get a clear image even in the dark.

The smart indoor camera works on mains power, so you always have a stable connection without having to replace batteries.

Can't quite figure it out?

Please feel free to contact us